1. Acceptance of Terms

• By visiting our website or placing an order, you agree to follow these Terms of Service and any other policies linked on our website.
• These Terms form a legal agreement between you ("you", "customer", "user") and Lacleo Shoes ("we", "us", "our").
• We may update or change these Terms from time to time. The latest version will always be available on this page.

2. Eligibility & Account Responsibilities

• You must be at least 18 years old to place an order on our website, or use the website under the supervision of a parent/guardian.
• If you create an account, you are responsible for:
  • Keeping your login details (email, password) secure
  • All activities that occur under your account
  • Providing true, accurate, and complete information
• We reserve the right to suspend or terminate your account if we suspect misuse, fraud, or violation of these Terms.

3. Products, Pricing & Orders

• We try our best to display product images, colours, and details as accurately as possible. However, slight colour or design variations may occur due to screen settings or photography.
• All prices shown on the website are in Indian Rupees (INR) and are subject to change without notice.
• We reserve the right to:
  • Change product prices, discounts, or offers at any time
  • Limit the quantity of items purchased per person or per order
  • Correct any errors in pricing or product information, even after an order has been placed
• Your order is considered an "offer to purchase". We accept your order only when it is confirmed and dispatched from our end.
• If any product is out of stock, mispriced, or unavailable after placing an order, we may cancel the order and process a refund, if payment has been made.

4. Payments

• We support one or more of the following payment methods (as visible at checkout): debit/credit cards, UPI, net banking, wallets, and/or Cash on Delivery (COD), subject to availability.
• All online payments are processed securely through trusted third-party payment gateways.
• For prepaid orders, your order will be processed only after we receive successful payment confirmation.
• If a transaction fails but the amount is debited from your account, it is usually refunded by the bank/payment gateway as per their timelines. You can contact your bank for more details.
• We are not responsible for delays or failures caused by payment gateway issues, bank servers, or network problems.

5. Shipping, Returns & Cancellations

Our detailed policies are given in separate sections on the website (Shipping Policy and Return/Refund Policy). Below is a summary of important points:

• Shipping & Delivery: Orders are shipped through trusted courier partners and delivered within the estimated timelines mentioned on our Shipping Policy page.
• Returns/Exchanges: Returns or exchanges, if allowed, are subject to the conditions mentioned in our Return/Refund Policy (for example: time limit, unused condition, original packaging, etc.).
• Order Cancellations:
  • Orders may be cancelled by you only before they are dispatched, and only if the option is available on the website or by contacting our support team.
  • We may cancel an order if there are issues such as: product unavailability, incorrect pricing, suspicious activity, or address/serviceability problems.
• Refunds, where applicable, will be processed as per our Refund Policy and may take a few working days depending on your bank/payment method.

6. Use of Website & Prohibited Activities

• You agree to use the website only for lawful purposes and in a fair, respectful manner.
• You agree not to:
  • Use the website for any fraudulent or illegal activity
  • Try to hack, damage, or interfere with the website or its security
  • Use automated tools (bots, crawlers, scripts) to access or copy website content without permission
  • Post or share harmful, abusive, or inappropriate content through any contact forms or communication channels
• We may restrict access, block users, or take legal action if we detect any misuse of the website.

7. Intellectual Property & Content

• All content on the website, including logos, brand name, product photos, designs, text, graphics, and layout, is owned or licensed by Lacleo Shoes.
• You may not copy, reproduce, modify, distribute, or use any content for commercial purposes without our written permission.
• Any feedback, suggestions, reviews, or ideas you share with us may be used by us to improve our products and services, without any obligation to pay you.

8. Limitation of Liability, Governing Law & Changes

• We try our best to keep the website accurate, secure, and running smoothly. However, we do not guarantee that:
  • The website will always be available without interruption
  • The information will always be error-free or up to date
• To the maximum extent allowed by law, Lacleo Shoes will not be responsible for:
  • Any indirect, incidental, or consequential loss or damage arising from the use of our website or products
  • Any loss due to incorrect information provided by you (for example, wrong address, contact details, etc.)
• These Terms are governed by the laws of India. Any dispute will be subject to the courts having jurisdiction in Gautam Buddha Nagar, Uttar Pradesh, unless otherwise required by law.
• We may update or change these Terms at any time. Continued use of the website after changes means you accept the updated Terms.