1. General Shipping Terms

• Orders are processed and shipped on business days only (Monday to Saturday), excluding public holidays.
• All deliveries are handled through trusted third-party courier and logistics partners.
• Shipping is subject to availability of products and successful payment confirmation (for prepaid orders).
• By placing an order, you agree to provide complete and accurate shipping information.

2. Shipping Coverage (Serviceable Areas)

• We currently ship to most pin codes across India through our delivery partners.
• If your pin code is not serviceable, you may not be able to place an order, or our team may contact you to cancel and refund the order.
• We do not provide international shipping at the moment. Orders are delivered only within India.

3. Order Processing Time

• Once your order is placed, it typically takes 1–2 business days to process and dispatch.
• During sales, festive seasons, or special promotions, processing time may be slightly higher.
• Orders placed after business hours or on holidays will be processed on the next working day.

4. Delivery Timelines

Estimated delivery timelines (after dispatch) are as follows:

• Metro & major cities: 3–6 business days*
• Other locations: 4–9 business days*

*These are only estimated timeframes. Actual delivery time may vary depending on your location, courier partner, weather, strikes, or other unforeseen operational issues.

5. Shipping Charges & Cash on Delivery (COD)

• Applicable shipping charges, if any, will be clearly mentioned at checkout before you complete the payment.
• Any free shipping offers or minimum order value conditions will be shown on the website or during checkout.
• If Cash on Delivery (COD) is available for your pin code, the option will be visible on the checkout page.
• Certain locations or high-value orders may not be eligible for COD, as per our or our courier partner’s policies.

6. Order Tracking

• Once your order is dispatched, you will receive an email/SMS/WhatsApp (where applicable) with the tracking details.
• You can track your shipment using the tracking link or AWB number provided in the message.
• If the tracking link is not working or not updated for more than 48 hours, you may contact our support team for assistance.

7. Undelivered / Returned Orders

• An order may be marked as undelivered/returned by the courier due to reasons such as:
  • Incorrect or incomplete address
  • Customer unavailable or not answering calls
  • Refusal to accept the package
  • Inaccessible location or local restrictions
• If an order is returned to us by the courier, our team will contact you via your registered email/phone.
• Depending on the situation, we may:
  • Re-ship the order to an updated/confirmed address (additional shipping charges may apply), or
  • Initiate a refund as per our refund/return policy (if applicable).

8. Damaged, Missing or Wrong Products

• If you receive a damaged, defective, or wrong product, please inform us within 48 hours of delivery.
• You may be asked to share clear photos/videos of:
  • The product received
  • Outer packaging and shipping label
  • Any visible damage or issue
• Based on our verification, we may offer:
  • A replacement of the product, or
  • A refund, as per applicable policies.
• Products damaged due to misuse, improper handling, or normal wear and tear are not covered under this clause.