1. General Return Terms

• Returns or exchanges are accepted only for orders placed through our official website.
• All returns are subject to inspection and approval by our quality team.
• Return requests must be raised within the allowed return window from the date of delivery (as mentioned below).
• We reserve the right to refuse a return or exchange if the product does not meet the eligibility criteria.

2. Return & Exchange Eligibility

• In general, you may request a return or exchange if:
  • You received a wrong product or wrong size compared to what you ordered.
  • You received a damaged or defective product.
  • The size does not fit you (subject to availability of the required size).
• To be eligible:
  • The product must be unused, unworn, and in its original condition.
  • All original tags, labels, protective covers, and packaging must be intact.
  • Return/exchange requests must typically be placed within 7 days of delivery (or as mentioned on the product/checkout page).
• Products showing signs of wear, dirt, damage, or alterations caused by the customer may not be accepted.

3. Non-Returnable & Non-Refundable Items

• For hygiene and safety reasons, certain items may not be eligible for return once the packaging is opened (if specifically mentioned on the product page).
• Products purchased during final clearance sales or marked as “Non-Returnable” or “No Exchange” are not eligible for return or refund, except in case of damaged or wrong products.
• Used, soiled, or intentionally damaged products will not be accepted under any circumstances.

4. Return / Exchange Process

• To request a return or exchange:
  • Contact our support team through email/phone/WhatsApp (where available) within the return window.
  • Share your order ID, reason for return/exchange, and clear images of the product and packaging (in case of defect/damage/wrong item).
• Once your request is reviewed, we will:
  • Arrange a reverse pickup (if available for your pin code), or
  • Ask you to self-ship the product to our address, with proper packaging.
• Please ensure the product is securely packed to avoid damage during transit.
• After we receive the product, our quality team will inspect it and approve or reject the return/exchange based on this policy.

5. Refund Methods & Timelines

• If your return is approved, your refund may be processed in one of the following ways (as applicable at the time of request):
  • Refund to original payment method (for prepaid orders).
  • Store credit / coupon that can be used for future purchases.
• For Cash on Delivery (COD) orders, refunds may be provided via bank transfer, UPI, or store credit as per the available options.
• Refund processing timelines:
  • Once the returned product is received and approved, the refund is usually initiated within 5–7 business days.
  • Additional time may be taken by banks/payment gateways to reflect the amount in your account.
• Shipping charges, COD charges, and any payment gateway charges (if any) may be non-refundable, unless the return is due to our error (e.g., wrong or damaged product).

6. Order Cancellations

• You may request cancellation of your order before it is dispatched, subject to feasibility.
• Once an order is shipped, it cannot be cancelled. You may, however, initiate a return after delivery (if eligible under this policy).
• If your prepaid order is cancelled before dispatch, the refund will be processed to your original payment method or as store credit, as applicable.
• We reserve the right to cancel an order in case of:
  • Product unavailability or stock issues
  • Incorrect pricing or product information
  • Suspicious, fraudulent, or high-risk orders

7. Damaged, Wrong Product, or Size Issues

• If you receive:
  • A damaged product
  • A wrong product (different from what you ordered)
  • A major size issue (even though you ordered the correct size)
• Please notify us within 48 hours of delivery with:
  • Order ID
  • Clear photos/videos of the product, packaging, and shipping label
• After verification, we may:
  • Send a replacement of the same product/size (subject to availability), or
  • Offer an alternative product or a refund, as per our discretion and your preference (where possible).
• Products damaged due to regular wear and tear, improper use, or lack of care are not considered “defective” under this policy.

8. Contact & Support

If you have any questions regarding this Return & Refund Policy, or need help with a specific order, you can reach us using the details below.